LaundryCard Ideas

Welcome to the Laundry Card official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!

Note: Contact store management for help checking laundry card balance.

I would like to see or suggest...

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  1. i would like to be able to check my card balance online, or add money

    I would like to look up card number on back of card, to check my balance, or add money using debit, or credit card.

    947 votes
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    85 comments  ·  Flag idea as inappropriate…  ·  Admin →

    It’s important for everyone whom has requested this feature realize that we only make the hardware/software, we do not own or operate any Laundromats. Each location is owned and operated separately and decides which features they would like to ‘activate’. With that said, the ability to check card balance online is being actively worked on and will be an available option for store owners to implement soon. We will post updates here once available.

  2. Check card balance / Add credit online

    As a new patron of our local laundromat, I found it extremely efficient to be able to purchase a card, add credit with my credit/debit card or cash, and get my laundry done. I would like to be able to check my available credit on my Laundry Card online, and to add more credit using my credit/debit card or my checking account.

    115 votes
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    planned  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Phone number or web-address printed on card for customers to check their balances.

    Phone number or web-address printed on the Laundry Card for customers to check their balances.

    33 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Different pricing options for customers who only dry

    People bring wet clothes to the store because the dryers are priced low. I would like to charge these customers more because they have not paid for a wash. The clothes are more saturated with water because they haven't been spun with one of my washers, so it takes more time to dry.

    31 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. A re-designed Card Reader for the X-Changer

    I would like to see a modified or re-designed card reader for the X-Changer which can read the cards more effectively. Customers are getting frustrated at hearing the "your card has not been read correctly, please remove and re-insert your card" message. At a very minnimum additionaly guidance should be added to encourage the customer to "re-insert your card rapidly", as it appears to be a natural tendancy for the customer to actually insert the card even slower on subsequent tries.

    25 votes
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    started  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Credit Card

    I would really think we should have the customer enter their zip code as a security and since we cant really verify that the real cardholder are the one who is using the card, most of the gas stations doing it ,why can we do it .

    22 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 21 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. The ability to check card balance

    It would be nice to have the ability to check card balance from this site or to have a number to call to check balance using card number.

    21 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Simplify registration process:

    It is cumbersome and time consuming for customers to enter full address, etc. b/c all the fields are required. Make either a phone number or an e-mail required, and the rest optional. Then add a checkbox where people can agree to receive either text or email messages about Laundromat specials and other announcements to get around CAN-SPAM and SMS regulations.

    21 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. restroom door lock

    we install card readers to activate the door locks. we would like to charge customers for using the restrooms if they are not using the washers or dryers on that day.

    21 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Multiple coupons/ One time use.

    I'd really like it if you can have multiple coupons going at once and have one time use coupons so I can print QR codes with the coupons an stick them on products to have lucky winners.

    17 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. API access to our own data

    I really like the ability to export my FasCard data and analyze it with my own software. However, it's a manual process to get that export. I would love it if you guys stood up an API so that I can automate that process. Talk to your IT guys, they'll understand. Thanks!

    17 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Automatic Email

    1) Automatic emails sent out to our new customers Welcoming and Thanking them for using Hipp Laundromat.

    2) Automatic email sent out to customers who have not visited us within the last two weeks. Asking where have you been? We miss you!!

    16 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Need to refund balance if requested

    If a customer uses card infrequently (fulltime RVers) or one time only, there needs to be a way to refund balances left on card.

    12 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Transfering Customer Information after a Lost Card

    If a customer has registered their Laundry Card and they eventually loss the card, there is a benefit because the manager can retrieve the card & balance information and issue the customer a new card. This is great, but what about the customer or laundry owner having to re-enter the registration information over again for the new card. Could you easily tag the old card data and have the data automatically migrated over to the new card? This would be a benefit.

    11 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. new feature

    I have the fascard machines and I would like to see how much money was added to each laundry card from my dashboard on a daily basis. At this point my attendants can add money to any card via the computer if customers have cash and there is no way for me to verify the amount that should be in the POS system considering that the card has not be integrated with the new Arbelsoft system. The point is they could add money to any card (friends, family, etc.)without me collecting a dime and not knowing any different.

    9 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. FasCard Kiosk Options

    More options for Touch Screen Kiosk such as:
    English/Spanish instructions
    Manually input card at Kiosk using touch screen as Kiosk card reader can be unpredictable
    Allow registration of card from Kiosk

    9 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. I would like to be able to accept EBT cards

    You will need to be able to enter.

    8 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. 8 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. This is for FasCard

    There are options available to Laundry Card not on FasCard. Some I would like to see available on FasCard are: Bonus money for registering a card. I have way too many unregistered cards and some customers get a card with less than $5 and I never see them again! I could charge a deposit (which I can but don’t) but then give it back to the customer in bonus money (if they register their card). This way the card is free to registered users and those who wish to get a card and throw it away I can charge for…

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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